Book On Continual Service Improvement Manager By Viva Books Pvt. Ltd.

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In order to remain competitive in todayi? s fast-paced business environment, organisations need to ensure that their IT systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service management.
This highly accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Practical introduction to a role that is vital for meeting changing business needs
Skills-based rather than process-driven approach
Essential reading for anyone wanting to advance thier IT career