Iso Iec 20000

ISO  IEC 20000ISO/IEC 20000-1:2011 is the first Information Technology service management system (SMS) that offers guidance to the service provider for instituting, operating, implementing, monitoring and optimizing SMS. The system covers services like design, delivery, transformation and enhancement of the services to cater satisfactorily to the service needs         ISO/IEC 20000-1:2011 can be used by:A company is looking for services from dependent service provider and seeking assurance that their service need would be met;A company that needs the regular service from its service providers, encompassing even those in a supply network;A service provider that has capability and competence for fulfilling the service requirements including  design, delivery, changes and enhancement of the services;A service provider tends to monitor, assess and review its service management processes and methods;A service provider is committed to enhancing the design, delivery, transformation and amelioration of services through the  implementation and operation of the SMS;An auditor as the parameter for a compliance assessment of Service Management System in agreement with ISO/IEC 20000-1:2011.BenefitsThere are many crucial advantages of ISO/IEC 20000 implementation, a few are mentioned below :Exhibiting capability through effective audit of IT Service Management SystemHelping in figuring out the opportunities and scopes for service enhancementProfitable marketing opportunities because of certificationHelp with process conformity