Acd Solution

Call Center Dialer : 100 agents

*astTECS *ast c100 is an Asterisk based call center solution set uop for 100 agents and 100 simultaneous calls. Loaded with Asterisk, Voice Logger and Vicidial call center application it enables the user to enjoy the entire high end call center features like monitoring, Quality Audit, Performance Reporting etc. *ast c100 is a out of the box end to end solution which is easy to install and maintain.

Call Center Dialer Highlights


Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Voice Logger
Voice Blasting
Hosted Dialer Solution
CRM Integration
SMS Integration
Live/Current agent monitoring
Report and Campaign statistics
Voice mail to email

Product Application Scope:

In-bound / Out-bound telemarketing centers
Retail Banking
Mortgage Lending
Brokerage
Insurance
Healthcare Providers
Healthcare Payers
Retail
Construction
Telecommunications
Transportation
Travel and Hospitality
Education
Government