Linux Support

Linux is fast becoming a competitive advantage for companies around the world. One code base for PDAs to mainframes. Workstations to workgroups. All open. For your mission-critical systems, Shell Information Systems can be trusted to deliver the best Linux support services.

Shell Information Systems's engineers are supported by a comprehensive online knowledge base of Linux support, techniques, and past real-world experience. This unique database allows Shell Information Systems experts to quickly provide efficient solutions to problems. It also gives us a valuable insight on Linux solutions integration and security.

Shell Information Systems continues to expect customers to apply platform service packs.However, we recognize that this is not always possible and that customers may need technical support for systems that are not running the latest service pack even though it is outside of the alloted six-month window.

Shell Information Systems will work with customers that need support for systems running an older service pack to identify a solution without, first, having to upgrade to the latest service pack. If an issue can be fixed with an update that exists in a previous service pack repository the customer can just apply those necessary packages and continue running their system. This provides customers with the flexibility and control to lock-down their systems on a specific service pack of SUSE Linux Enterprise 11 and still receive Novell's award-winning Linux support