Mystery Shopping Services

We are engaged in offering excellent quality Mystery Shopping Services in Pune, Maharashtra, India. Our Mystery Shopping services incorporate different techniques for the measurement of various customer touchpoints: face-to-face contact, telephone calls, e-mail contact, web-based enquiries, lead generation.
The 'Mystery Shopsa can have different focuses: it can have a focus on the Sales interactions, After-Sales Services, Product Knowledge, Integrity, Pricing and/or infrastructure and environment. Be it within a B2B or B2C environment.
Our Shoppers are carefully trained to observe, experience and measure any customer service process to assess performance against specific criteria, and to report back on their experiences in a comparable, consistent, detailed and objective way.